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March 17 COVID-19 Update
Posted on 03/13/2020

City implements changes to utility service procedures during virus pandemic

In an effort to protect the health and safety of the community, our customers and staff, the City of Statesville is implementing several operational changes to encourage social distancing and help prevent the spread of COVID-19.

Effective immediately, the City of Statesville will not disconnect residential customer’s service for non-payment, in order to give customers experiencing financial hardship extra time to make payments. The City will continue to read meters and send bills. We encourage customers to pay what they can to avoid building up a large balance that will be harder to pay off later.

Also, effective immediately, the City is limiting walk-in access to the City Office Building, including the Customer Services area. (Collections Office) Customers who have traditionally paid in person should use other options for their own safety and convenience: Pay-by-mail; Automatic bank draft; online; Pay-by-phone; 24-hour drop box; your bank’s bill-pay service and drive-thru.

Specific instructions and details about these options are available at You can also email or call 704-878-3564 and request that a copy of the information be sent to you. Please use this same contact information for any questions or needs you have, M-F, 8 a.m. – 4 p.m.

Customers needing to set up new utility accounts, have their utilities disconnected or transferred can make these requests via email at or calling 704-878-3564. Any transactions requiring a deposit can be made at the drive thru or box drop. A member of our Customer Service team will assist with more information or the customer can review instructions at

UPDATE - March 13

The City of Statesville has been in regular contact with local, state and national officials regarding COVID-19 and its potential impacts on our community. In response to their recommendations and in following N.C. Governor Roy Cooper’s mandates, the City is taking a number of precautionary measures in hope that it will help save lives and prevent massive outbreaks of the virus.

City Manager Ron Smith said the following measures are effective immediately and will remain in effect for the next 30 days. His office will continue to monitor the situation and determine if modifications are needed prior to April 13.

The City is cancelling or postponing all board and committee meetings that involve 50 or more people. All non-essential city meetings involving city staff, community groups or that include persons from outside Iredell County are also being cancelled or postponed.

The Recreation and Parks Department is cancelling a number of city-sponsored programs such as sports leagues, fitness classes, senior trips, the Spring Egg Hunts, Family Bingo Night and the March 24 Recreation Conversation meeting. The department will make a decision on the after school program when plans for Iredell-Statesville Schools have been announced. For now, the Fitness and Activity Center and the Bentley Community Center will remain open for use, but the gymnasiums will be closed. The Fitness Centers and multi-purpose rooms will remain open at both facilities. Community parks will remain open.

The Statesville Civic Center, Statesville Fitness & Activity Center, Bentley Community Center, Bristol Road Community Center, and all community parks are cancelling all facility rentals involving 50 or more people, and are working with customers to reschedule and provide refunds.

Utility customers are strongly discouraged from coming to the Customer Service office. Customers are urged to make their payments online at or by phone at 704-878-3564. Utility bill payments can be mailed or placed in the drop box versus paying in person.

The public is encouraged to avoid entering city buildings and should use the phone or email for city-related business. For a directory, call 704-878-3550 or search the City's website.

Monday night’s work session and pre-agenda meeting have been cancelled. The City Council meeting will continue as scheduled at 7 p.m., but attendance will be limited to 50 persons. Because there are several time-sensitive public hearings on the agenda, the meeting will be streamed on the City’s Facebook page and broadcast on cable channel 20. Instead of attending the meeting, the public is encouraged to share their views via These emails will be delivered to Council members in a timely fashion.

Plans for the April 6 Council meeting will be announced closer to time.

Smith stressed that essential City services (Sanitation, police, fire, public works and electric utilities) should not be impacted.

“We are telling our employees and stressing to the public that handwashing is critical,” Smith reiterated. “Self- quarantine if you have any symptoms, particularly fever, shortness of breath and cough. If you are over the age of 65 or have an underlying condition such as heart, liver, lung disease, diabetes or auto-immune diseases, you should be vigilant in protecting your health.

“We will continue to monitor this situation and make decisions as they are needed, and we’ll keep you informed. Please visit the City’s website and follow us on social media for additional updates. We do encourage you to call or email if you have questions about any city service at 704-878-3586 or Please know that we are very grateful for your help in keeping our community safe and healthy.”