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Utility Bill Payment Info

Changes in Utility Bill Payments

To help ensure residents can stay in their homes and slow the spread of the coronavirus, Statesville has made some changes to its utilities payment policy. Here is a summary of the modifications for all Utilities Customers in effect for the next 60 days: (1) The $2.75 convenience fee charged by credit card companies is being credited back to the customer’s account. (2) The City will not disconnect a customer’s water, sewer or electric service for nonpayment. (3) Late fees and interest for nonpayments are being waived.
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Pay Online-Phone

Pay Online or By Phone

Please stay at home and pay your utility bill online or by phone. The City will credit the $2.75 convenience fee (charged by the credit card company) back to your account. You can pay online at or call 704-878-3564 and follow the instructions. Be sure to have your account number with you. Please continue reading.
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water restrictions

Water Restrictions Lifted

Repairs to the City's Water Treatment Plant have been successfully completed and enough water is being pumped through the system to lift the voluntary restrictions on water usage. Much appreciation to Statesville Water Customers for their cooperation during this emergency. Continue reading for more information on the repairs.
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