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Pay Online or By Phone
Posted on 03/31/2020
Pay Online-PhonePlease stay at home and pay your utility bill online or by phone. The City will credit the $2.75 convenience fee (charged by the credit card company) back to your account. You can pay online at utilities.statesvillenc.net or call 704-878-3564 and follow the instructions. Be sure to have your account number with you.

The Customer Services Office inside the City Office Building is closed to the public. We want you to stay safe at home. You can also mail your check to PO Box 1111, Statesville NC 28687. Be sure to include your bill stub and write your account number on the check.

DISCONNECTS: Effective until further notice, the City of Statesville will not disconnect any customer’s service for non-payment. With schools out and health officials asking everyone to stay home and minimize contact, it's more important than ever that everyone continue to be able to wash and heat their homes.

ASSISTANCE WITH BILLS: If you can NOT pay your bills, PLEASE call or email us so we can work out a payment arrangement: 704-878-3564 or customerservice@statesvillenc.net. Your bill/debt won't be forgiven or erased, but we'll work with you to make payments to the best of your ability.

OFFICE CLOSED TO PUBLIC: In an effort to do our part to prevent the spread of COVID-19, the City Office Building at 301 S. Center St. is closed to the public, which includes our Customer Services Office.

MORE INFORMATION ON THE CITY’S COVID-19 RESPONSE